Support for LCAD-owned lab computers.
Software issues (preinstalled LCAD-owned software). Example: installation of patches, troubleshooting compatibility, planning change to software images.
Hardware issues (computers and peripherals). Example: issues with keyboards, mice – recently we had a few iMacs with broken “necks” where the LCD would flop forward without resistance – the helpdesk handles these issues and more.
Limited support for user-owned computers for faculty and students.
Assisting with data backups – Every user should have their data backed up – we can help teach the end-users how to back up their data and make recommendations for ways to make the process easier/safer/cheaper. DO remember that each user is responsible for their own data.
Facilitating repairs and upgrades – In the event that user-owned equipment breaks, we can help the users out by providing vendor contact information, doing in-house repairs (limited, check with the helpdesk to see what is available) and advising on the feasibility of repairs (does it makes sense to repair?).
Technical advice – This can be pretty broad – some examples are advice on what kind of computer to buy, how do I secure a laptop in my dorm room, what type of phone is most compatible with the LCAD wireless network.
First level response for IT related issues.
Passwords – Access to campus information systems is secured and provisioned via login/password. One of the most frequent items that IT/Helpdesk deal with on a daily basis is forgotten passwords. We provide a self-help resource at password.lcad.edu which is generally the easiest and fastest way to resolve the issue, but the helpdesk is also equipped to perform password resets when required.
Wireless network access – The school provides zero-cost access to the internet for student-owned devices via a campus Wi-fi network. If students experience issues accessing the internet, the helpdesk is equipped to address and/or resolve most wireless issues that we encounter. In the event an issue isn’t able to be resolved by the helpdesk, they can document the issue and escalate to the next level of support.
Cameras – The school provides access to a variety of cameras, including but not limited to Canon T3i digital SLRs, GoPros, and point-and-shoot cameras. IT does not provide training in the use of camera equipment, they only provide access to the equipment.
Graphics Tablets – We have multiple types of graphics tablets available – stop by and see what we have available any time.
Video equipment – Studio lighting equipment, audio equipment, etc. Access to some equipment is limited to students in specific classes – stop by the helpdesk for more information.
Photography equipment – The helpdesk has a variety of lenses, tripods, and other equipment available.
Loaner computers – In the event your computer needs to go in for service, we do have a small pool of loaner computers available for users to check out while their equipment is in for repair. We provide Apple laptops, running the current LCAD Lab image.