How to contact LCAD IT.

Email is the fastest and easiest way to contact LCAD IT. We handle everything via support tickets, which allow us to provide fast and consistent service. To create a support ticket, send an email to Try to be as detailed as possible, i.e. if creating a ticket for a lab computer, be sure to include the computer number (sticker on the top corner) as well as a description of the problem.

Helpdesk locations and hours.

Big Bend 

Hours During regular semester: Mon-Sat 8:30am -10pm.
Email for appointment during summer, spring or winter breaks.

Main Campus

Hours During regular semester: Mon-Fri 8:30am -10 pm

Please feel free to contact LCAD IT by emailing The more detailed your submission the more quickly we can assist you.