• On-Campus
• Paid
• Part-Time

LCAD IT

Laguna Beach, CA

IT Helpdesk Student Worker

Laguna College of Art + Design is seeking a part-time IT Helpdesk Student Worker.

Position Summary:

The IT Helpdesk Student Worker will assist students with questions, A/V, checkouts and problems concerning computer systems, hardware, and software while aiming to resolve issues with efficiency. This position requires excellent problem-solving with outstanding communication and customer service skills.

Essential Duties and Responsibilities:

• Provide quick and effective assistance with information technology systems
• Guide others in person through AV systems configuration, troubleshooting, and maintenance
• Listen attentively to users’ questions and concerns and offer optimal solutions
• Prioritize user satisfaction in all communications, directing unresolved issues to next-level personnel
• Represent LCAD with professionalism and integrity
• Respond to tech inquiries via email, over the phone, or in person
• Inform users about IT checkout rules and procedures
• Walk users step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Properly check equipment out to users through the inventory management system
• Communicate user feedback to the appropriate internal team members
• Help maintain and manage LCAD IT infrastructure

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Requirements, Experience, and Education:
An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The successful candidate must possess a desire to work in a team-oriented environment that serves a diverse population.

Position Requirements
• Excellent problem-solving and analytical skills required
• The ability to break down technological processes and deliver clear, step-by-step instructions required
• Patient, friendly demeanor with a great aptitude for listening required
• Strong verbal and written communication skills required
• Commitment to providing exceptional customer service required
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software preferred
• Previous customer service experience preferred
• Passion for problem-solving and customer service preferred
• Tech savvy, with experience working in a tech-related field preferred
• Ability to diagnose and resolve a variety of technical issues preferred
• Team-oriented mindset with an openness to constructive feedback preferred
• Eagerness to learn new technologies and systems preferred
• Experience working as an IT help desk technician or in a similar customer support role preferred
• A commitment to supporting LCAD’s diversity, equity, and inclusion program required.
• Excellent listening, written and verbal communication, and interpersonal skills required.
• Ability to work independently as well as part of a team required.
• Excellent organizational skills required.
• Must be self-motivated, focused, and proactive.
• Excellent spelling, grammar, and editing skills required.
• Must have the ability to multi-task and work in fast-paced, demanding environment.

The successful candidate will also be able to perform the following essential functions:
• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude an individual from retaining employment.
• Take and follow directions.
• Work cooperatively with others.
• Receive and respond appropriately to constructive criticism.
• Display a positive attitude.
• Balance multiple tasks and priorities.
• Performs other essential duties and tasks specific to the position.

Physical Essential Functions:
Sitting, typing, and moving from one place to another. This position takes place indoors in an office environment sitting at a desk and working in front of a computer. Occasional lifting of up to 20 lbs.

Business Hours:
This position is scheduled to work 12-20 hours per week, depending on availability. Helpdesk operation hours are Monday – Saturday, 8:00 AM – 10:00 PM Regular hours may vary based on the College’s needs. Overtime, weekend, and evening hours may be required. Travel may be required.

Classification and Status:
This is a non-exempt position.
This is a part-time, student position.

Hourly Wage: $16.00 per hour

At-Will Employment:
Employment with the College is “at-will” meaning the that the terms of employment may be changed with or without notice, with or without cause, including but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties, and location of work. There is no agreement expressed or implied between the College and you for continuing or long-term employment. While the College has every hope that employment relationships will be mutually beneficial and rewarding, employees and the College retain the right to terminate the employment relationship at will, at any time, with or without cause. The President is the only person who can modify or alter the at-will employment relationship.

Qualified applicants are encouraged to submit a cover letter and resume.

Laguna College of Art + Design is an Equal Opportunity Employer:
All applicants and employees have equal employment opportunities with Laguna College of Art + Design (“LCAD”) regardless of race, religion (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member status, marital status, age, medical condition, disability, genetic characteristics or any other category protected by applicable federal, state, or local laws. Employment shall be based solely on LCAD’s needs and the individual’s qualifications.

05/15/2024

08/01/2024

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05/15/2024

08/01/2024